Terms & Conditions

In short, we want to do everything we can to have you completely satisfied after your interaction with us. We believe in good, old-fashioned customer service and will endeavour to maintain this in all our dealings with you, our valued customer.

Everything below is a legal guideline, but our main focus and desire is to have you delighted both with our product and with our service!

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, please contact us at customercare@jotakena.com before placing an order with us.
These Terms and Conditions and your use of our website are governed by and construed in accordance with the laws of the Republic of South Africa. The parties hereby submit to the non-exclusive jurisdiction courts of South Africa.

This website and our Terms and Conditions have been designed for use within the Republic of South Africa and under SA law. Whilst we are happy to consider requests for products and enquiries from outside South Africa, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside South Africa complies with any applicable non-SA laws or regulations.

A Contract between the customer and Jota-Kena Pty Ltd for the sale of our products will only exist once an order has been accepted, processed, and paid in full. Prices and availability of goods are subject to change without notice.

Goods and Services

Jota-Kena Pty Ltd is a business in the clothing industry that designs and manufactures clothes.

 

Shipping & Handling

Upon confirmation of your order (subject to availability and payment), our courier service will be notified, and your parcel will be dispatched on the following working day. Once the courier has collected your parcel from our warehouse, you will be notified via email. The email will detail the courier, how the parcel may be tracked as well approximate time of delivery. Delivery time from the time of dispatch should not exceed 5 working days within South Africa. Approximate delivery times for products shipped outside South Africa will be communicated during the order process.
Purchases of R500 or more will be delivered free within the borders of South Africa. A non-refundable delivery fee of R75 will be added to orders of less than R500 within South Africa.
For all international orders (parcels to be dispatched outside the borders of South Africa) we will, once we receive your e-mail purchase order, get you a quote on the delivery cost as well as the expected time it will take to get to you. Once your order has been confirmed and paid in full we will dispatch your parcel at which time you will receive notification thereof.
Please note that any delivery to a country outside South Africa may attract import duties which are outside our control and may significantly increase the cost of the order.

Your Right to Cancel

You may normally cancel your order (once accepted by us) up to the point of dispatch. If you do cancel the order within this time any payments made by you will be refunded in full within 30 days.

 

Returns and Refunds

If you ordered the wrong size or are not entirely delighted with the products that you have chosen, you may return them to us within 7 days of receipt. We will be more than happy to offer you an exchange or, if you prefer, a refund – provided that the products are returned complete, in perfect condition, unused, and with the original label and packaging. (Note: Please don’t remove the label before you are sure of your purchase!)
We offer free returns from within South Africa. Simply send us an e-mail with your name, number and physical address notifying us of your desire to return or replace garments and we will arrange for a courier to collect the parcel. It really is that simple! If it’s a replacement you desire, we won’t charge you delivery for that either.
Due to the considerably higher cost of shipping products outside the borders of South Africa we are unfortunately not in a position to carry the full cost of the shipping on exchange or returned items. Our commitment to you however, is that once you have shipped an item/s that you wish to return, at your cost, we will send the exchange item/s back to you at our expense or refund you the purchase price of the returned item/s.

 

Refunds & Promotions

Returning an item that was on promotion or where you took advantage of a discount voucher, refund price will be at the price you paid. For instance, if you used our ‘buy four items and get the cheapest free’ and then returned an item, your refund would be calculated on the average price of the items you ordered.

 

Customer Privacy policy

Jota-Kena shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: www.polity.org.za

 

Payment and Taxes

Accepted Payment may be made via Visa, MasterCard, credit cards or by bank transfer into the Jota-Kena bank account, the details of which will be provided on request.
Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Credit card Transactions

Secure Credit card transactions have been acquired for Jota-Kena Pty Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

Customer details

Customer details will be stored by Jota-Kena Pty Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

 

Merchant Outlet country and transaction currency

Jota-Kena Pty Ltd operates from within South Africa and all prices are quoted and charged in South African Rand (ZAR).

 

Country of domicile

This website is governed by the laws of South Africa and Jota-Kena Pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit A1, Earthlife Building, 31 Wesley Street, Gardens, Cape Town.

 

Responsibility

Jota-Kena Pty Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

Our Guarantee to You

We endeavour to display through this website, all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case, this will be highlighted in your shopping basket. You will also be notified on the stock status of an order on your order confirmation.
All dates quoted for delivery are estimated delivery dates only, and may therefore be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date of delivery. All orders received are subject to availability.

 

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

 

Disclaimer & Limitations of Liability

To the fullest extent permitted by law, and save as provided above, neither Jota-Kena Pty Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Jota-Kena Pty Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

“The limitations of liability in these conditions shall apply equally for the benefit of Jota-Kena Pty Ltd and any other associated company of Jota-Kena Pty Ltd as if references to Jota-Kena Pty Ltd included references to each such associated company.”
While Jota-Kena Pty Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness, and Jota-Kena Pty Ltd will not be responsible for any errors or omissions, or for the results arising from the use of such information.

While Jota-Kena Pty Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Jota-Kena Pty Ltd will also not be responsible nor liable for your use of any other websites which you may access via links within this website. Jota-Kena Pty Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Jota-Kena Pty Ltd. The entire liability of Jota-Kena Pty Ltd under or in connection with, any contract for any products to which these conditions apply shall not exceed the price of the products and transport if applicable, except as expressly provided in these conditions.

Jota-Kena Pty Ltd will not be liable to you or be deemed to be in breach of the contract by reason of, any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Jota-Kena Pty Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Jota-Kena Pty Ltd.

No person who is not a party to these terms and conditions shall have any rights thereto.

 

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, written text and other materials) are the property of Jota-Kena Pty Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Jota-Kena Pty Ltd. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

 

Variation

Jota-Kena Pty Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Company Information

This website is run by Jota-Kena Pty Ltd ( private company) based in South Africa trading as Jot-Kena with registration number 2015/338450/07 and JM Swinford as Director/Owner.
Jota-Kena Pty Ltd contact details Email: info@jotakena.com Telephone: +274612230.

Contact

 

Trading Hours : Monday – Friday
9:00 AM – 4:00 PM CAT+1
Tel:+27 21 461 2230
E-mail Please contact us by email.

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